Accounts Team
Points of Contact
Victoria Tessmar
Snr Enterprise Client Success Executive
[email protected]
London
Ahmed Abdelmahmoud
Client Support Specialist
[email protected]
Dubai
Whitney Shackleton
Team Lead - Premium Support Program Manager
[email protected]
South Africa
Support Resources
[email protected]
Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
24/7 in App live chat
Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Product Login
For Product Access, please reach out to [email protected] with your request.
Meltwater Platform
Engage,
Dashboard Reporting,
Setting up email alerts,
Slack/Team Integrations,
etc.
CCEP Kick-Starter Training
Access all previously recorded CCEP training sessions below.
Additional Resources
Have you experienced mCommunity
Become a #FriendsWithInsights
We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
All users can also visit the job board that lists open positions that require Meltwater skills.
Meltwater Blog
Check out the latest Meltwater Blog posts. You can view topics such as how to create a PR Strategy and the best Social Media Monitoring Tools.
Meltwater Events
Explore our upcoming live events, webinars, expos, and other types of in-person or online sessions.
