Welcome Amazon Prime Video
This page is designed for all Amazon Prime Video Meltwater users to ensure a value-added partnership that provides access to product logins and a one-stop-shop for everything Meltwater learning.
How to Raise a Request
Standard Request
For non-urgent requests (anything that can be done during regular business hours, and that is not time sensitive), you can submit a standard request. These follow our normal Service Level Agreement (SLA) and will be addressed within our standard response times.
Accelerated Support
For urgent requests needing immediate attention, opt for accelerated support. This prioritizes your request for a faster resolution.
Process to Raise a Request
1. Access the Chat Bot: Open the chat bot on our website, located at the bottom right corner of your screen. Click "Send us a message" to begin.
2. Provide Your Request Details: Follow the series of prompts and select the options that best suit your needs. Once all necessary information is provided, submit your request through the chat bot. Our team will then take the appropriate action.
Below are the individual forms needed for each type of request:
Sentiment Rules change Form.xlsx
Sentiment Post Change Form.xlsx
Time Shifting Widget Event Addition Form.xlsx
3. Tracking Your Request: You will receive a confirmation email with a reference number to track the status of your request.
Response Times
We are committed to addressing your needs promptly. Standard requests will be handled within the normal SLA, while accelerated support requests will be prioritized for faster resolution. Note that SLA confirmation occurs after our team has received and verified your request.
Meltwater Account Team
Global Team
Meltwater Account Team
Global Team
Meltwater Account Team
Global Team
Support & Implementation
Support & Implementation
Support & Implementation
Meltwater EMEA
Meltwater EMEA
Meltwater EMEA
Meltwater India
Meltwater India
Meltwater India
Meltwater Japan
Meltwater Japan
Meltwater Japan
Meltwater SEA
Meltwater SEA
Meltwater SEA
Meltwater LATCANZ
Meltwater LATCANZ
Meltwater LATCANZ
Support Resources
[email protected]
Purpose: This is for Radarly help request - Typical response time is within 30 minutes of initial inquiry.
24/7 in App live chat
Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute
Product Logins
Consumer Insights (Radarly)
Consumer Insights: Advanced Social Listening & Analytics, Insight Pages
Get Started with Training
To get started with Meltwater, you are required to go through the following trainings to ensure you get the most value from the platforms. We also recommend taking the Winter Release course for recently released features.
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Training has been organized into sections. We recommend starting with the first section below and working your way down.
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Each course is less than 60 minutes and video based.
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Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.
Radarly
Complete Social Intelligence with Radarly: Foundations. https://oauth.linkfluence.com/academy/redirect
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Social Intelligence with Radarly: Foundations
Course5.0 average rating (1 review)This course helps you understand the world of social intelligence, and how to use Radarly to monitor brands and derive insights from social data.
Free
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Radarly Winter Release Course '23
CourseLearn about Radarly's newest product updates including AI Research Assistant, Discovery, plus its AI Explainer that identifies themes based on the queries you’ve built.
Free
For the Radarly certification, please click HERE.
Find your product training workshops below
More to watch soon, stay tuned!
Additional Resources
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