Course curriculum

    1. Engage Bundle Overview

    2. Optional: Connecting Your Owned Social Connections

    3. Optional: How to add users

    4. Optional: Setting Up Social Account Grouping

    5. Up next...

    1. Chapter Overview

    2. Navigating your Unified Social Inbox

    3. Engaging with your audience

    4. Optional: Social Channel-Specific Guidelines

    5. Managing your social media profiles with a team

    6. Upholding your community guidelines

    7. Test your knowledge

    8. Practice your skills

    9. Up next...

    1. Chapter Overview

    2. Engage smarter with saved responses, AI tools & workflow automations

    3. Proactive social engagement beyond direct mentions

    4. Understanding engagement data to improve the customer experience

    5. Filtering by sentiment

    6. Assigning conversations for efficient team collaboration

    7. Test your knowledge

    1. New to Meltwater?

    2. Certification

    3. We'd love to hear your feedback!

About this course

  • 45 minutes

Instructor

With six years of experience at Meltwater, I've worked closely with clients, from small businesses up to enterprise-level organizations to help them to implement and optimize their use of the platform. I am passionate about assisting users to navigate and maximize Meltwater's capabilities. My courses focus on real-world applications, equipping participants with practical skills and best practices to enhance their workflows and decision-making. Whether you're new to Meltwater or looking to refine your skills, my goal is to simplify complex concepts and give you the confidence to apply your knowledge immediately.

Victoria Elbers

Customer Education Manager

Related Courses

View more courses

Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users. All users can also visit the job board that lists open positions that require Meltwater skills.
Join the conversation